Help
Online School Technical FAQs
We’ve got you covered with answers to the most common tech questions families have about Ohio Virtual Academy (OHVA) in the FAQs below.
Check out this help article for simple, up-to-date information about computers and technical requirements from our K12 School (OLS) platform.
Do I need to have access to a computer to attend online school?
Yes. To ensure you have the equipment you need for school, we provide each student with a loaner laptop. These laptops are the property of Ohio Virtual Academy and must be returned when the student leaves the school. OHVA highly recommends that families accept our loaner computer, as we are then able to assist with technical and software issues.
What kind of computer skills are required to attend an online school like OHVA?
Using a computer is fundamental to participating in an online school, but you and your student only need basic computer skills to attend. In the earlier elementary grades, the student’s Learning Coach (a parent, guardian, or another trusted adult) is required to use the computer to help their younger child learn and participate in online school. Learning Coaches always play a vital role in their student’s education, but the teachers at Ohio Virtual Academy support students directly. During middle and high school, the Learning Coach’s direct role with the computer lessens significantly as students become more self-directed and computer-fluent.
Do I need high-speed internet access to attend an online school?
No. While it’s nice to have access to high-speed internet to make the online learning experience more seamless, high-speed internet is not a requirement for enrollment or attendance.
How do I get technical support?
OHVA families who need support with our K12 School (OLS) platform or other tech-related issues can visit help.k12.com or call 866.512.2273 (select option 2).
What does the computer system loaned by OHVA include?
Computers loaned by OHVA follow the technical specs listed here.
